TOP 5 Reasons to Choose Us

Experienced Technical Staff

Our DBA Experts are well experienced and have a proven track record of solving the most challenging database issues.The high level of experience ensure the environment is optimized and remains highly available. Our experts are certified professionals and seasoned technicians to guarantee that we deliver top notch service.

Wide Range of Supported Products

Most companies' computing environments consist of multiple database platforms, several different operating systems and an abundance of third-party applications. IDSL Experts has teams of specialists that work together to  provide a strong core of know-how in all major database, operating system and third-party application products.We provide support for Oracle, SQL Server, MySQL, DB2 and RDB running on a variety of operating systems. We  also provide expert operating system support for all variants of UNIX, LINUX and Windows

eIDSL's Team Approach

As database technologies get more complex, it is increasingly difficult for companies to find qualified DBA resources that have a wide range of expertise in database technologies. We are not buying the services of a single database administrator , instead they are buying the collective knowledge of an entire staff or expert professionals. The Team Approach allows clients to leverage the knowledge of dozens of experienced technicians at a cost that is less than traditional in-house consultants or full-time employees. Our technicians come from varied backgrounds and have many different skill sets, so when the need arises, IDSL can pull from these skills without  having to search for the right person or wait for a return call.

Subject Matter Expert

The database environment has become so complex that it precludes database administrators from becoming experts in all facets of the database's technology. IDSLs’ large pool of technical staff allows us to increase efficiency by creating specialists in key database disciplines. In addition to expertise in providing day-to-day support, each of our staff members is required to become an expert in one or more database disciplines including backup and recovery, highly available architectures, SQL tuning and database performance, database monitoring, UNIX/Windows scripting, operating system interaction and database security. This methodology ensures that our customers get the most experienced person available to perform complex tasks.

World Class 24 X 7 X 365 Always On Capabilities

IDSL understands the trust customers place in us when they allow us to administer and safeguard their most valuable corporate data assets. Our main objective is to provide world-class support to our customer base. Immediate contact with support personnel and  max 15 minute response times to begin active problem resolution are standard inclusions in all customers' contracts. Advanced telephony, smart phones, and state-of-the art personal computer and server implementations ensure that our support experts are always there when needed. IDSLs' support professionals utilize industry leading administrative tools, documentation portals, and time-entry and ticketing systems. Dedicated quality control/quality improvement specialists constantly review our support infrastructure to ensure that our customers are benefiting from the 'best in class' support practices and products available.